Versand
We ship with care to over 50 countries.
Order Processing
Your order is packed and shipped within 1–3 business days.
- Standard processing: 1–2 business days
- Peak periods: Up to 3 business days
- Business days: Monday–Friday (excluding public holidays)
✓ Once shipped, you'll receive a shipping confirmation email with a tracking number.
Delivery Times by Region
European Union
| Country | Shipping Time |
|---|---|
| Germany | 4–8 business days |
| United Kingdom | 4–8 business days |
| Spain | 4–8 business days |
| France | 4–8 business days |
| Portugal | 5–10 business days |
| Italy | 5–9 business days |
| Netherlands | 5–8 business days |
| Belgium | 8–12 business days |
| Austria | 5–10 business days |
| Ireland | 7–12 business days |
| Sweden | 8–12 business days |
| Denmark | 8–15 business days |
| Finland | 5–9 business days |
| Poland | 5–10 business days |
| Czech Republic | 8–15 business days |
| Romania | 6–10 business days |
| Greece | 6–12 business days |
| Switzerland | 6–12 business days |
| Estonia | 8–15 business days |
| Croatia | 8–15 business days |
| Hungary | 8–15 business days |
| Norway | 7–12 business days |
International
| Region | Shipping Time |
|---|---|
| United States | 6–10 business days |
| Canada | 7–10 business days |
| Australia | 5–10 business days |
| New Zealand | 6–12 business days |
Times are estimated from shipping date (not purchase date). Processing time (1–3 days) is added to shipping time.
Shipping Costs
FREE SHIPPING
On all orders over €60
Standard Shipping Rates
| Destination | Cost |
|---|---|
| EU | FREE on orders >€60 / €4.99 standard |
| EU (other countries) | €4.95–€6.95 |
| United Kingdom | €4.99 |
| 🇺🇸🇨🇦 USA & Canada | €4.99 |
| 🇦🇺🇳🇿 Australia & NZ | €4.99 |
| Rest of World | €14.95 |
Shipping costs are calculated automatically at checkout based on your address and selected method.
Shipping Address
Please double-check your address before completing your order:
- Verify all address details are correct
- Include full name and postal code
- Add apartment/flat number if applicable
- Include delivery instructions
Important: Clarabelle is not responsible for packages shipped to incorrect addresses. If you notice an error, contact us immediately at contact@shopclarabelle.com.
Tracking Your Order
All orders include a tracking number sent via email when shipped.
- ✓ Use your tracking number on the website
- ✓ Check delivery status and estimated arrival
- ✓ Get notifications when your package is delivered
Tracking typically updates 24–48 hours after dispatch.
Customs & International Orders
EU Orders (No Extra Fees!)
FREE from customs duty — all taxes included in checkout price
Non-EU Orders
For deliveries outside the European Union, your country may ap‐ ply:
- Import duties
- Customs clearance fees
- Local sales taxes
These charges are the customer's responsibility. Clarabelle cannot predict or cover them, as they vary by country and item value.
Your carrier will notify you if additional duties apply before delivery.
Delays & Exceptions
Delivery times are estimates, not guarantees. Your package may be delayed due to:
- Customs clearance (can add 3–7 days)
- Bad weather conditions
- Public holidays and strikes
- High-volume periods (December, sales)
- Carrier delays
- Location remoteness (rural areas, islands)
Clarabelle is not liable for delays caused by carriers or customs authorit‐ ies.
If Your Package Is Late
- Wait 3–5 extra days (carriers sometimes take longer than estimated)
- Check your tracking number on the carrier website
- Contact us at contact@shopclarabelle.com. with:
- Order number
- Tracking number
- Current status
- We'll investigate and work with the carrier to locate your package
Frequently Asked Questions
From the date you receive the package, not the purchase date.
Can I change my shipping address after ordering?If your order hasn't shipped yet, con‐ tact us ASAP at support@shopclarabelle.com. We may be able to help!
Do you ship to P.O. boxes or military addresses?We can ship to most addresses. Contact support@shopclarabelle.com for confirmation.
What if my package is damaged or lost?Contact us immediately with your track‐ ing number and photos. For insured packages, we'll file a claim and send a replacement or refund.
Is my order insured?All orders are shipped with basic carri‐ er protection. For additional coverage, mention at checkout.
Need Help?
contact@shopclarabelle.com
Response time: Within 24 hours (Monday–Friday, 9 AM–6 PM CET)
Saturday–Sunday: We respond on the next business day