Yes. We offer free shipping across Europe on all orders from €60. For orders below €60, a standard shipping fee applies at checkout. Most of our customers reach the free shipping threshold by adding a second piece — and we think that's a pretty good reason to treat yourself twice.

Delivery times depend on your location. Across Europe, expect 4–7 business days. International orders outside Europe may take 7–14 business days. Once your order ships, you'll receive a tracking link by email so you can follow it every step of the way.

Yes — Clarabelle ships worldwide. Available destinations and shipping costs are shown at checkout based on your location. Free shipping applies to European orders from €60. For international orders outside Europe, shipping rates are calculated at checkout.

Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can also track your order at any time via our Track Your Order page. If you haven't received a tracking email within 48 hours of ordering, check your spam folder or contact us directly.

If you need to make a change, please contact us as soon as possible. Once an order has entered processing, changes or cancellations may no longer be possible.

We want you to love your Clarabelle pieces. If something isn't right, contact us within 14 days of receiving your order and we'll guide you through the return process. Items must be unworn, in their original condition, and in original packaging. For full details, please refer to our Refund Policy.

We're sorry to hear that — this is rare but we take it seriously. Please contact us as soon as possible with your order number and clear photos of the issue. We'll review it promptly and make it right. Your satisfaction is non-negotiable to us.

For orders within the European Union, no customs duties apply. For orders outside the EU, import fees or customs charges may apply depending on your country's regulations. These charges are set by local authorities and are outside our control. We recommend checking your country's import rules before ordering.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Multibanco, MB Way, Bancontact, Maestro, and UnionPay. All transactions are processed securely. Available payment methods may vary slightly depending on your location.

To keep your pieces looking their best: avoid prolonged contact with water, perfume, lotions, hairspray, and harsh chemicals. Remove your earrings before swimming, showering, or exercising. Store them in a dry place — ideally in the original packaging or a soft pouch. When putting them on, apply all beauty products first and add your earrings last. With proper care, your pieces will last for years.

We photograph all pieces to represent them as accurately as possible. Slight variations in colour or finish may occur due to different screen settings or lighting conditions. If a piece ever arrives and looks significantly different from what you expected, please contact us — we'll make it right.

Yes — completely. Our ear cuffs require no piercing whatsoever. They slide onto the ear cartilage and are held in place by their curved shape. No holes, no needles, no healing time. The Arles Ear Cuff is our most popular no-piercing piece, fully adjustable and designed for all-day comfort. If you've never worn an ear cuff before, our Journal guide walks you through exactly how to wear one.

Some pieces are restocked regularly — others are limited editions that may not return. If a piece you love is out of stock, we recommend signing up to our newsletter to be the first to know when it's back. You can also contact us directly to ask about a specific piece.

Clarabelle is a European jewellery brand specialising in premium earrings designed for women who wear jewellery on their own terms. Our pieces are timeless, hypoallergenic, and built around a simple belief: the right earring doesn't just complete a look — it marks a moment. We ship across Europe and worldwide, with free shipping on European orders from €60.

The Moment Collection is Clarabelle's signature edit of earrings curated for life's most meaningful moments. Unlike traditional collections organised by metal or style, The Moment Collection is structured around emotional milestones — with four curated edits: Her Promotion (for career achievements), Her Birthday (for celebration), Her New Chapter (for fresh starts), and Simply Her (for everyday self-celebration). Each piece is chosen to carry meaning beyond its aesthetic.

It depends on the moment you're marking. Her Promotion is for women celebrating a career milestone. Her Birthday is for self-purchase or gifting on a special birthday. Her New Chapter is for transitions — a new city, relationship, or chapter of life. Simply Her is for the woman who needs no occasion to invest in herself. If you prefer to shop by style, our Gold Earrings, Silver Earrings, Statement & Colour, and Ear Cuffs collections organise pieces by aesthetic.

You can reach us via our contact page or by direct message on Instagram at @byclarabelle. We aim to respond to all enquiries within 24 hours on business days. For order-specific questions, please include your order number so we can help you faster.