Refund policy

📦 Overview

At Clarabelle, we offer a straightforward return process within 30 days of receiving your order. Items must be in original, unworn condition with all original packaging.

✅ Return Eligibility

To be eligible for a return, your item must meet all of the following:

Return requested within 30 days of delivery
Item is unworn and unused
Item is in original packaging with all tags attached
Order confirmation or receipt is provided

🔄 How to Start a Return

Contact Us — Email us at support@clarabelle.com with your order number and reason for return.
Receive Authorization — We'll reply within 24–48 hours with a return authorization number (RMA) and shipping instructions.
Ship Your Item — Pack securely and ship using the provided instructions. Keep your tracking number.
Refund Issued — Once received and inspected, your refund will be processed.

🚚 Return Shipping Costs

Scenario	Who Pays
Defective or wrong item received	Clarabelle covers return shipping
Change of mind / sizing issue	Customer is responsible

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with:

Your order number
Photos of the damage
A brief description of the issue

We will arrange a free return and send a replacement or issue a full refund within 5 business days.

🔁 Exchanges

We do not offer direct exchanges. To get a different size or color, please return your item for a refund and place a new order. Contact us at contact@clarabelle.com if you need help.

🚫 Non-Returnable Items

Worn or used items
Items without original packaging or tags
Sale or clearance items (final sale)
Gift cards
Personalized or custom items

🇪🇺 EU 14-Day Cooling-Off Period

If you are based in the European Union, you have the right to cancel your order within 14 calendar days of receipt, under the Consumer Rights Directive (2011/83/EU). To exercise this right, contact us at support@clarabelle.com with your order number.

💰 Refund Timeline

Stage	Timeframe
Return authorization	24–48 hours
Item inspection after receipt	1–3 business days
Refund processing	Up to 10 business days
Refund appears in account	3–5 business days (bank dependent)

📬 Contact Us

For any questions about returns, please reach out:

Email: contact@clarabelle.com
Hours: Monday–Friday, 9 AM – 5 PM (EST)